SVP of Account Management - Albany

SVP Account Management Jobs

The Senior VP of Account Management is responsible for overseeing and nurturing the company’s relationships with its clients. This involves ensuring the clients’ needs and expectations are met, resolving any issues that may arise, and working to build and strengthen long-term partnerships.

The SVP Account Management typically manages a team of account managers, providing guidance, setting targets, and driving the overall strategic direction to further improve client satisfaction. They may also play a role in identifying new business opportunities with existing clients while collaborating with the sales, marketing, and product teams to ensure client needs are being adequately addressed in the company's offerings.

Essentially, the main objective of the Senior VP of Account Management is to maintain high levels of customer satisfaction and retention, ultimately contributing to the company’s revenue and growth. It is, after all, customers that make any business viable, so effective management of accounts large and small is key to the business thriving.

SVP Account Management skills required

As SVP of Account Management, you need strong leadership skills to effectively supervise a team of account managers. You must have excellent communication and interpersonal abilities to liaise with clients, resolve issues, and build long-standing relationships.

With your strategic thinking capability, you set goals and strategies that drive customer retention and satisfaction. Additionally, your analytical skills allow you to assess client needs, identify business opportunities, and contribute to revenue growth.

Communication is everything in this role, as you will be the conduit between the board and the accounts team, and by extension sales and production. Last but not least, you must possess a customer service orientation, as your role is centered around ensuring customer engagement and retention.