Director Account Management Jobs
The Director of Account Management strives to build long-term relationships with the organization’s most important clients. Their role revolves around understanding clients’ needs, building strategies to meet these needs and ensuring client satisfaction. They lead a team of account managers, set account management policies, and procedures, and define goals for their team.
Additionally, the Director of Account Management takes care of any issues or problems that clients may face, identifies opportunities for business growth within existing client accounts, and manages client expectations. They strive to ensure that the clients are engaging more with the organization's products or services, leading to an increase in sales and client retention.
The Director of Account Management typically reports to a higher executive role such as a Vice President of Sales, Vice President of Account Management, or the Chief Executive Officer depending on the company’s structure. They work closely with other departments to ensure that all client needs are being met and provide updates on accounts to senior management.
Director of Account Management skills required
As a Director of Account Management, you need to encompass several key skills. Effective leadership skills are necessary to guide and manage your team to meet their objectives. Communication skills are critical, as you'll be interacting frequently with clients and your team. Your role also expects you to have strategic thinking abilities to develop and execute account management strategies effectively.
An analytical approach can aid you in assessing client needs and identifying growth opportunities. Client satisfaction lies at the heart of your role, so having a customer-centric mindset is crucial. Lastly, strong problem-solving skills are essential to address issues that might arise in client accounts effectively.
About DeKalb County, Georgia
DeKalb County, located in north central Georgia, is the state's fourth-most populous county. Its county seat is Decatur, and it is included in the Atlanta–Sandy Springs–Alpharetta, GA Metropolitan Statistical Area. About 10% of the city of Atlanta lies within DeKalb County, making it a significant part of the metro area. The largest cities entirely within the county are Stonecrest, Dunwoody, and Brookhaven. DeKalb County is primarily suburban in character.
The county was formed in 1822 from portions of Henry, Gwinnett, and Fayette counties, it was named after Baron Johann de Kalb, a Bavarian-born officer in the French Army who fought for the Continental Army during the American Revolutionary War. Until the 1960s, DeKalb was primarily agricultural, but with the expansion of the metropolitan Atlanta region, it became increasingly urbanized. Today, major employers in DeKalb County include AT&T Mobility, Emory Healthcare, Emory University, and the Kroger Atlanta-area offices.
Living in DeKalb County is characterized by a mix of suburban and urban elements. The county is known for its diversity, being ranked as one of the most diverse counties in Georgia. It's also recognized for being conducive to young professionals and is considered one of the healthiest counties in the state. DeKalb County offers various amenities, including bars, restaurants, coffee shops, and parks, making it an attractive place for families and young professionals.
Industry in DeKalb County
DeKalb boasts a robust and growing manufacturing, logistics, and transportation sector. The manufacturing industry is particularly significant, with 545 manufacturers employing around 12,500 people. This includes well-established companies like WinCup, Sugar Bowl Bakery, and Dart Container Corp. The logistics and distribution sector is equally prominent, with DeKalb positioning itself as a key hub for travel and distribution. The county benefits from its proximity to four major interstates, providing easy access to Hartsfield-Jackson Atlanta International Airport within 30 miles, and the ability to reach the Port of Savannah in less than 4 hours. There are 468 transportation and warehouse facilities in the county, offering a total of 15,200 jobs in this industry. Major players like UPS, Home Depot, FritoLay, Marshalls, and PepsiCo have established their presence in the area.
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Account Management Director jobs at Cast USA
Have you got what it takes to fill an Account Management Director position at one of the USA’s top organizations? That’s the caliber of position we deal with at Cast USA. Register now so we can start putting you in touch with the companies every account manager wants to work for.
Companies turn to Cast USA when they need this type of Sales skill set. We have the formula for success built on years of experience and an exceptional team, so call 470 845 2800 if you want a bespoke shortlist that will make a difference to your client relationships.